Maintenance and Support

BilgeAdam Technologies offers maintenance and support solutions to organizations with the vast experience of expert consultants and their vertical expertise in technologies. These solutions are designed to enable the firms the highest benefit from services and products in their IT infrastructures.

Software Check-up

Each year, internal maintenance operations cost an important part of the IT budget of companies. However, 7 out of 10 IT projects cannot achieve the goal. IT managers put exhaustive efforts in making enterprise applications operate in line with their "intended use".

The Software Check-up of BilgeAdam Technologies is a short-term but detailed service enabling our customers increase the throughput they obtain with their current applications. In scope of the Software Check-up, application effectiveness of organizations regarding the following aspects is measured:

User experience

Technology

Interoperability

Sustainability

Supportability

Scalability

Data and analytics

Security

During the check-up, your business applications are reviewed, options and suggestions for improvement in line with your corporate IT strategy are offered for areas such as code structure, documentation, analysis and test processes, application lifecycle management, etc.

Benefits of Software Check-up

As part of the service, automatic reporting feature enables solutions to be developed for issues such as eliminating documentation deficiencies, accelerating technical information transfer, decreasing application complexity, evaluating the impacts of the change to be executed, etc.

It is not important whether you are starting to a routine maintenance procedure, application updates or repeated coding, the first thing to do for a proper progress is to review your source codes. With the check-up, you can;

  • Decrease the costs of complex project planning,
  • Eliminate the risk of failure in critical IT maintenance projects,
  • Increase the efficiency of basic application analysis by 60%,
  • Detect and minimize significant deficiencies in your applications.

System Check-up

System Check-up is among the proactive services offered by BilgeAdam Technologies. This service offers the organizations the opportunity to check the technologies and processes utilized in the IT infrastructure from various perspectives with detailed analyses of BilgeAdam's expert consultants. BilgeAdam experts analyse the current status of infrastructure or components in detail and diagrams are created. In addition, failures, errors and problems detected in the system are submitted along with their impacts, levels of severity and solution suggestions. Main objectives of this service are as follows:

  • To learn about the current status of a technical component in the infrastructure or of the whole system
  • To check the system status after the project
  • To have a detailed analysis of the current status before new projects
  • To have detailed information on issues such as performance, configuration, security, business continuity and capacity.

System Check-up may be carried out in a way to cover one or more products, technologies and processes, as necessary. This service may cover all IT operations or involve only one technology, cost and licensing status or maintenance and support processes. At the end of the System Check-up service, IT managers may predict the future requirements of the organization and plan their investments.

Benefits of System Check-up

  • Optimizing IT costs and decreasing the total cost of ownership
  • Having an overall perspective on the current status of the IT infrastructure and the optimum status in the future
  • Understanding whether technical components match with business requirements
  • Justifying hardware and license investments
  • Planning the right IT capacity for business plans.

Scope of System Check-up

System and Inventory Analysis

IT inventory of the organization utilizing this service is documented with the analysis obtained in the beginning of the check-up service. Thus, an awareness for infrastructure is raised and possible future technical or business decisions are facilitated. In addition, redundant investments are proactively avoided and the efficiency of current investments are reviewed.

Identifying the Risks

As a result of the initial analysis, all risks associated with technical and non-technical issues in the infrastructure are identified. These risks are prioritized based on the level of importance and impact. Each risk is clarified, and what will happen if the risk takes place, its impacts and things to do to avoid the risk are defined.

Infrastructure Maturity Analysis

The IT infrastructure of the organization is inspected in terms of the processes and the integration and operation of these processes with technical components. Maturity level of the organization, separated into four as "Simple - Standard - Smart - Dynamic", and the point it is expected to progress in time are detected.

Suggestions for Improvement and Development

At the end of the check-up service, a roadmap is created based on the inventory obtained as a result of the analysis, the business and technical risks of the organization, and the current and optimum infrastructure maturity level. Services such as consultancy, support and training required to have a more robust and efficient IT infrastructure are clearly defined and reported.

IT Infrastructure Maintenance - Support

This solution offers support for the failures present in the organization’s infrastructure and related with the technologies offered by the IT operation management. On-site and remote intervention to failures, execution of SLA-based service, know-how exchange via information tickets provided for the organization’s IT personnel, periodical reporting and management of infrastructure change requests depending on the type of the solution selected are included in scope of the service. It is ideal for organizations wishing to improve their current IT operations and to receive expert support for changes.

Scope of IT Infrastructure Maintenance - Support Service

  • Call-based failure resolution
  • On-site or remote support
  • On-site planned maintenance services
  • ITIL-based call management systems
  • Failure support on various plans such as 24/7, 8/5
  • Information tickets
  • Periodical reporting and service management meetings
  • Planning and project support for version upgrade and migration scenarios
  • Training and workshops

IT Infrastructure Maintenance - Support Service Process

Analysis

BilgeAdam Technologies experts check the IT infrastructure and collect data through the System Check-up service. Current hardware and software inventories, licenses, services, IT team structure, business continuity requirements and IT processes are inspected together with the IT teams of the organization.

Reporting and Presentation

The data collected during the analysis are studied in detail. In order to properly and effectively eliminate the deficiencies in the IT infrastructure, the required software, hardware, training, consultancy and supportive services are determined. These requirements are reported and presented in detail.

Commissioning

After mutual agreement on the scope specified, how the service will be executed is explained to the organization. BilgeAdam Technologies teams initiate the process to conduct the service based on the agreed terms. Necessary adjustments and improvements are made on the organization’s IT infrastructure to conduct the service in line with the scope and to preserve the quality.

Execution and Reporting

The service is then executed through the technologies and SLAs agreed upon. Throughout the service, the firm is periodically visited and the service being offered, opened and resolved calls, improvements and changes performed are reported. Service quality is guaranteed by continuously carrying out the corrections and improvements required.

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SOLUTIONS AND SERVICES
Software Development

BilgeAdam Technologies offers software development services for organizations with 18 years of experience and over 800 certified consultants with field experience. With the support of R&D teams in İTÜ Technocity and Bilkent CYBERPARK, the company develops software projects in line with the requirements of public institutions and private sector firms.

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We offer Project Management, Business Analytics and Test Management services with our expert staff experienced in various industries to maintain high quality levels of our customers processes.

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Enterprise Applications

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Web App Development

Our qualified developer staff follows the latest trends in web app development, and meets your expectations and quality standards with first class solutions specially developed for your organization.

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Consultancy

Web and Mobile Development, Data Management, DevOps - SDLC - CI/CD - Agile/Scrum, IT Infrastructure services required by your organization in its processes are provided typically for short-term or for a specific purpose, also as On-The-Job Training.

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Maintenance and Support

BilgeAdam Technologies offers maintenance and support solutions to organizations with the vast experience of expert consultants and their vertical expertise in technologies. These solutions are designed to enable the firms the highest benefit from services and products in their IT infrastructures.

More Information
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